AI Powered Chatbot Virtual Assistants

The Problem

Many organizations are using chatbots to automate multiple aspects about customer experience. Organizations using chatbots are realizing significant cost savings and becoming more efficient. Chatbots reduce organizations dependence on human resources to handle customer support. Customers experience is also improved as they do not have to wait on hold for questions to be answered.

According to reports, chatbots have seen 92% growth as a brand communication channel since 2019 and were used by 67% of global consumers in 2021. How can organizations setup and integrate chatbot capabilities into their existing products and services?

Solution

NLP and machine learning models deployed on Kranium can help organizations deploy and configure their own robust chatbot systems. These chatbot engines can be seamlessly integrated with existing products and services of an organization using Kranium model APIs that can be enabled on the platform. Streamline customer journey, provide customer centric support, reduce cost, increase efficiency of support, and improve customer experience with Kranium powered chatbot engines.