Improving Service Quality With Machine Learning
The Problem
It is vital for telecom companies to provide and maintain good service in order to retain customers. Good service correlates to business growth and customer satisfaction. Can AI be used to improve service quality.
Solution
Machine Learning models can be deployed on Kranium can analyse millions of CDR and identify patterns that indicate problems. Kranium can also be used to generate analytics to derive insights from the data. Once issues are identified telecom companies can take corrective measures to reduce the number of dropped calls, poor call quality and other issues.
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